SHOP POLICIES

ON-LINE RETURNS

At Bob & Boxy we stand behind the products we sell and hope that you are more than satisfied with your natural beauty selections. But if for some reason a product doesn’t live up to its expectations, we will accept returns for a full refund (less shipping costs) within 21 days of delivery. Returns must be sent by a trackable shipping method. Please write us with your return requests at returns@capbeauty.com

SHIPPING We want to get your natural goodies to you as quickly as possible. We do our best to ship all orders within 1 business day. Orders placed after Noon EST on Fridays and over the weekend will ship the following Monday. Federal and Bank Holidays may affect shipping times. Please get in touch at hello@bobboxy.dk with questions

OUT OF STOCK ITEMS The inventory on our site should be up-to-date, but sometimes due to high demand, mistakes happen and an item may be out of stock or unavailable. In this case we will contact you by e-mail to see if you’d like us to ship the order incomplete. Or we’d be happy to help you find a replacement product.

DAMAGED OR DEFECTIVE ITEMS If you receive a product from us that appears to be damaged or defective, please accept our apologies and contact us immediately at returns@capbeauty.com . We will gladly resolve this for you.

SUBSCRIBER LIST Please join our mailing list to stay on top of what’s happening at Bob & Boxy. We will never share your personal information with any third parties. Get updates, announcements and the latest from the CAP Beauty HQ. 

PRIVACY POLICY

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 - CONSENT How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@bobboxy.dk

SECTION 3 - DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards

SECTION 5 - AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@bobboxy.dk